Terms and Conditions

Hi dear reader!  
 

I am Priya, an experienced holistic coach who would love to guide you on your journey to the next powerful and authentic version of yourself. The way I work is based on my core values: trust, equality and honesty. In these general terms and conditions, I explain more about these core values and the way we will work together. My general terms and conditions are honest, simple and loving. I prefer not to use complex legal jargon. Of course, I understand that you are not very happy with having to read another set of general terms and conditions (how often do we actually read them?). It is important to read these terms&conditions carefully. This way we reduce the chance of unnecessary misunderstandings and we can fully focus on your inner journey.   

– Priya  

  

The start of your inner journey 

  1. Your holistic coach 

I am Priya Sjambar, your holistic coach! As a holistic coach, I help people see themselves through an inner journey to transform their pain into purpose. I do this with 1-on-1 coaching, plant ceremonies, and private retreats in magnificent Spain. You may have read on my website that I have a background in psychology. I do not act in the capacity of a health care provider. My services and products, including plant ceremonies, are in no way a substitute for therapy, counseling and/or mental health care. I do not provide medical advice. Do you have questions about your (mental) health? Then you should always discuss this with your doctor. Finally, it is important that you take responsibility for your own progress.  

Good to know: these general terms and conditions only apply to the 1-on-1 coaching and plant/cacao ceremonies that I offer. They are not applicable to the private retreats that I organize (for that, I use different general terms and conditions).   

I believe that it is very important to communicate in a transparent manner, and thus create clarity for my clients (and for myself!). You are always welcome to email me if you have any questions. You can contact me at hello@risefromlove.com 

Finally, a few important numbers:   

Chamber of Commerce: 72459921 

VAT-number: NL001175870B40 

 

  1. Choose what’s right for you

On my website (www.risefromlove.com) you can find the products and services that I offer. Whether you want to get started with a plant/cacao ceremony in an intimate setting or follow an extensive coaching program: I look forward to giving you the full attention you deserve. Did you choose 1-on-1 coaching? You can purchase your coaching package or individual coaching session directly at my website. When you click on the button “Place Order”, you place a binding order. You will receive an email from me in which I confirm your order (“the order confirmation”). 

I do my best to keep the Rise From Love website as up-to-date as possible. It may happen that the services on my website are (temporarily) not available. For example, because my agenda is already fully booked with coaching sessions. Of course, I will contact you about this. 

On my website you can also read exactly how much a plant/cacao ceremony or 1-on-1 coaching program costs and what you can expect from me. Although I always try to describe my offer as accurately as possible in order to create the right expectations, it may happen that my offer contains a “mistake”. If it is a clear mistake (also known as an “obvious mistake or obvious error”) I cannot be held by the offer. Fair enough, right? 

 

  1. Autonomy & equality

You can expect me to take the lead during the retreat and point you in the right direction. At the same time, it is important that you, as an autonomous person, take your own responsibility. Make sure that you indicate in time what your needs are. Does something not feel right during the plant/cacao ceremony? Please let me know. Do you feel that you are “stuck” while I coach you? Communicate this in time. 

 

From connection 

  1. 1–on-1 coaching program (10 sessions)

Every coaching program consists of 10 coaching sessions, of 45 minutes each.   

The exploration meeting is a great opportunity to get to know each other and feel if we are the right match. This first meeting is free of charge. You can schedule the date and time of the exploration meeting yourself via my website. I reserve a spot for you in my agenda, and I would appreciate it if you would let me know in time (but no later than 24 hours in advance) if you want to cancel or reschedule your meeting. If you fail to do so, we can still schedule an exploration meeting, but this will be charged. Is the exploration meeting a success and do we decide to embark on an adventure together? Then we will discuss when the next sessions will take place. 

The coaching sessions are held via Zoom. Make sure you have a good internet connection and a laptop that works. Do you want to record the conversation? Please inform me of this in advance.  

Your participation in a coaching program is personal. This means that you cannot appoint a substitute, unless I have agreed to this. 

Coaching should be tailored to your specific needs. What is needed can differ from week to week. Therefore, I find it essential that I have the freedom to adjust the coaching program, when I feel this is necessary. I will always consult with you when I would like to change the program.  

The coaching program is valid for 1 year after the agreement has been concluded. 

 

  1. 1–on-1 coaching, separate sessions

The coaching sessions are held via Zoom. Make sure you have a good internet connection and a laptop that works. Do you want to record the conversation? Please inform me of this in advance. 

If you are late for your session, the length of the session will be reduced by the amount of time you’re late for the session. 

 

  1. Plant/cacao ceremony

Together we decide where the plant/cacao ceremony will take place (online or offline). Have we agreed that the ceremony will be held online? Make sure you have a good internet connection and a working laptop. It would be a shame if the ceremony becomes messy because of technical problems.   

I think it is important to create an intimate setting for the plant/cacao ceremony, where everyone feels safe. Therefore, I maintain a maximum of 3 people per ceremony.   

For online ceremonies, you are expected to provide the cacao yourself. On request I will gladly ship the cacao to you (I only offer this service within the Netherlands or Spain). Any shipping costs are for your account.   

 

  1. Aligning our expectations

Sometimes unexpected things happen during your (inner) journey. I find it important that you trust my knowledge, but also take responsibility for your own journey.   

You understand that the effect of coaching or a plant/cacao ceremony is related to your own efforts. You have a responsibility to take action and apply the acquired knowledge and experiences into your daily life.   

I love open and honest communication. The power of coaching or a plant/cacao ceremony depends to a large extent on the degree of openness and trust between you and me. I encourage you to communicate as openly as possible what your needs are, what you expect from me and what you are afraid of.   

I will be fully committed when we work together: you can expect my full attention. However, I cannot guarantee any (desired) result. In legal jargon: I provide the services on the basis of a best-effort obligation. 

 

  1. On the basis of trust

It is important to me that you feel comfortable focusing inward so that you can begin your inner journey. I will keep the information you share with me confidential. I also expect you to not share confidential information (information that you know or can reasonably know to be confidential) with others.    

 

  1. Termination of your coaching program, your right of withdrawal

When we start working together, we really make a commitment to each other. At the same time, it can always happen that we choose different paths.   

Withdrawal: Do you feel that the coaching program isn’t right for you after all? Within 14 days after the day of concluding the agreement, you have the option to withdraw from the agreement (this is your legal right of withdrawal). I appreciate it if you indicate why you want to exercise your right of withdrawal, but you are not obliged to do so. You may exercise your right of withdrawal by filling in and returning the model form of withdrawal or by means of an unambiguous statement. If you decide to make use of the right of withdrawal within the cooling-off period of 14 days, and we have not yet started working together in this period, then you will receive a full refund of any amount already paid by you. If we have already started, you will be refunded on a pro rata basis, taking into account the services you have already used.  

Cancellation: Would you like to cancel the program? The following cancellation policy applies:  

  • Up to two weeks before the start of the first session, you can cancel without charge.   
  • Cancellation within two weeks until the start of the first session: 25% of the agreed upon price will be charged.  
  • Cancellation from the start of the first session until two weeks after the program has started: 50% of the agreed upon price will be charged.  
  • Cancellation after two weeks of the program have passed: 100% of the agreed upon price will be charged. 

I may decide to terminate the coaching program. For example, because it just doesn’t click between us, or I am convinced that someone else is a better fit for you. If I feel it is the right decision to end our collaboration, I may choose to end the agreement with immediate effect. Of course, I don’t make such a decision lightly (I made a commitment as well!) and I will notify you of this as soon as possible. 

 

  1. Rescheduling or canceling (separate session)

It can always happen that you have to reschedule a meeting because something has come up. Please let me know as soon as possible, but no later than 24 hours in advance, via email, app or Instagram DM. In case of a no show or cancellation within 24 hours, you will be charged the full amount for the session (rescheduling of the session isn’t possible). 

I can also decide to reschedule a coaching session, if I have a good reason for this. Of course, I will inform you as soon as possible. In good consultation, we will agree on an alternative date and time. 

 

  1. Rescheduling or canceling (plant/cacao ceremony)

You may wish to reschedule or cancel your plant/cacao ceremony. Please do let me know as soon as possible, but no later than 24 hours in advance, via email, app, Instagram DM or text. In case of a no show or cancellation within 24 hours, you will be charged the full amount (rescheduling of the plant/cacao ceremony isn’t possible). 

I can also decide to reschedule the plant/cacao ceremony, if I have a good reason for this. Of course, I will inform you as soon as possible. In good consultation, we will agree on an alternative date and time. 

  1. A human approach 

The above provisions about canceling, rescheduling and no shows, are my ground rules. I may decide to deviate from these rules (in your favor) if the situation calls for it. I take a human approach. 

 

Your investment, my attention 

  1. What does your investment consist of?

Your investment consists of the agreed upon price (which you can find on the website, or which we agreed upon together) and extra expenses that I have to make in order to create the right experience for you, such as travel costs. For example, if you would like to purchase the cacao directly from me for the online cacao ceremony, I will charge you for this. I am always transparent about extra costs and expenses. 

Separate sessions should always be paid for in advance.  

If the investment for the coaching program is a little too high for you but we both feel that the program is the right choice, you can pay in installments: 5% administration costs are charged on the total amount.   

It can always happen that you forgot to pay. If this is the case, I will send you a message (via email for example) in which I remind you that you really need to fulfill your payment obligations. In the same message, I will give you an extra term of 14 days. Haven’t I received your payment within this extra term? Then I will have to be a bit stricter unfortunately, and charge statutory interest and extrajudicial and judicial (collection) costs.    

  1. My prices may change

I may change my prices at any time. I will not change my prices during the period of validity stated in the offer, unless there is a change in the VAT rate. If I increase my prices within 3 months after you have entered into an agreement with me, you may choose to dissolve the agreement. 

 

Disappointments (and how to prevent them)

  1. Open and honest communication

Do you have a complaint? I am very sorry to hear that. Please inform me about this as soon as possible, for example by sending an email to hello@risefromlove.com. I appreciate it when you report a complaint on the day itself (for example during a plant/cacao ceremony), so I can respond immediately.  

If I agree with you, I will come up with an appropriate solution as soon as possible. 

 

  1. My (limited) liability

It can always happen that something goes wrong or things turn out very differently than expected. The nature of my work makes it difficult to predict exactly what your retreat will look like. For example, energies can be released during a healing. This can feel quite intense. You should be aware of this. 

And now on a very formal note: insofar as there is an attributable failure in the performance of the agreement on my part, I am only liable for any direct damages suffered by you. 

Should I be held liable for any direct damage, the maximum compensation will not exceed the agreed upon price for the assignment, with a maximum of €1.000,-.   

Insofar the damage was caused because I intentionally caused it or because I was grossly negligent, I will be liable for the damage.  

Any claim against me expires within 12 months after the agreement has come to an end. 

 

  1. If we really can’t work it out

Do we have a conflict? Then we will first have a tea (or some cacao) together to look for a solution. Any dispute that cannot be settled amicably, shall be submitted exclusively to the competent court of Rotterdam. The consumer will have the right to choose to have the dispute settled by the competent court according to the law, within one month after I have invoked the jurisdiction of the competent court of Rotterdam in writing.  
 

Our agreement(s) and these general terms and conditions are exclusively governed by Dutch law, unless this is in conflict with mandatory law. 

 

Last but not least 

  1. Force majeure

I cannot be held to fulfill my obligations, if I am hindered in doing so as a result of force majeure. Force majeure is any circumstance, foreseen or unforeseen, over which I have no control and which prevents me from reasonably fulfilling my obligations. 

 

  1. Updating my terms

I reserve the right to amend and / or supplement these general terms and conditions, at any time. I will inform you of the change at least two weeks in advance (unless it is a minor change). In case of a major change, you have the right to dissolve the agreement. 

 

  1. General

If a provision of these general terms and conditions is unlawful, invalid, or unenforceable for any other reason, the other provisions will remain in full force.  

I may decide to engage third parties for the execution of the agreement. Sections 7:404 and 7:407 paragraph 2 of the Dutch Civil Code do not apply to our agreement. 

These general terms and conditions have been drawn up in Dutch and English. In the event of a difference or discrepancy between the Dutch text and the English text of these general terms and conditions or in case of a difference in the interpretation thereof, the general terms and conditions drawn up in the Dutch language shall prevail.

1 – Introductory provisions

Article 1: Definitions

In these General Terms and Conditions the following terms have the following meanings:

  1. a) Assignment: the agreed services. This also includes all (legal) actions in preparation of the Assignment;
  2. b) Client: the person who takes part in a coaching session, healing module or course or who takes part in an event. follows or wishes to follow;
  3. c) Party: Rise From Love or the Client;
  4. d) Parties: Rise From Love and the Client;
  5. e) Coaching: A form of coaching offered by Rise From Love, namely 1 on 1 coaching (coaching for adults offered by Rise From Love); relationship coaching for couples (coaching for adult couples offered by Rise From Love, consisting of, among other things, Emotionally Focused Therapy (EFT)) or business coaching (coaching for entrepreneurs offered by Rise From Love);
  6. f) Spiritual healing modalities: alternative healing modalities offered by Rise From Love, including Soul Realignment and Light language transmissions;
  7. g) Courses; online courses for adults offered by Rise From Love, which can be followed independently.
  8. h) Events; specified events offered by Rise From Love
  9. i) In writing: this also includes the use of electronic means of communication such as e-mail in these General Terms and Conditions, as long as the authenticity of the electronic communication and the identity of the sender is sufficiently established.

Article 2: Applicability

  1. These General Terms and Conditions apply to every Assignment and all other activities performed or to be performed by or on behalf of Rise From Love.
  2. These General Terms and Conditions also apply to all agreements whereby third parties are engaged for the implementation thereof. Rise From Love will always exercise due care when engaging third parties. Dutch Law Articles 7: 404 BW (implementation by a specific person), Article 7: 407 paragraph 2 (joint and several liability) do not apply.
  3. Parties can make arrangements in consultation that deviate from these General Terms and Conditions, if this is laid down in writing. Such agreements take precedence over these General Terms and Conditions, but the deviation only applies to the Assignment for which this deviation has been agreed.
  4. The applicability of other General Terms and Conditions is explicitly rejected.
  5. If Rise From Love does not always require strict compliance with these General Terms and Conditions, this does not mean that these General Terms and Conditions do not apply or that Rise From Love cannot require compliance with these terms and conditions in the future.
  6. Rise From Love has the right to unilaterally amend or supplement these General Terms and Conditions (this will be timely reported by Rise From Love). In the event of a radical change according to article 6: 237 sub c of the Dutch Civil Code, the consumer has the option to dissolve the agreement as of the date on which the changed conditions come into effect.

 

2- Products

Article 3: Coaching (1-on-1, relationship and business)

  1. The costs for all coaching sessions offered are not reimbursed by any health insurer and are not offered from the role of a General healthcare psychologist as described by the Dutch BIG-register. These are therefore not covered by the legislation of the Dutch Healthcare and GGZ regulations.
  2. The Client can only book individual sessions that are offered online.
  3. Registration for all types of coaching at Rise From Love can be done online through the booking system.
  4. Rise From Love may have work (partly) performed by third parties, without the Client’s consent being required.
  5. A participant is obliged to inform Rise From Love of everything that could be important for the coaching.
  6. It is expected that a participant follows and carries out the instructions and any assignments of Rise From Love.
  7. The participant understands that the coaching is done on a voluntary basis and that it is the participant’s responsibility to determine what he / she will do with the advice given by Rise From Love.
  8. All products are personal and therefore non-transferable and cannot be shared with others.
  9. If the Client does not exercise his / her right to attend a service, the money will not be refunded.
  10. Lessons take place via Zoom. Client will immediately receive a link after booking and payment.
  11. A Single session entitles you to one (1) single online session at a predetermined time.
  12. Individual sessions can be purchased without restrictions.
  13. Refund of amounts paid is not possible.
  14. A Single Lesson will be charged in advance.

 

Article 4: Spiritual healing modalities (Soul Realignment and Light language transmissions)

  1. The costs for the spiritual healing modalities are not reimbursed by any health insurance company.
  2. Registration for the spiritual healing modalities at Rise From Love can be done online via the booking system or the webshop.
  3. It is expected that a participant follows and carries out the instructions and any assignments of Rise From Love.
  4. A participant is obliged to inform Rise From Love of everything that could be important for the spiritual healing modalities.
  5. The participant understands that the spiritual healing modalities are followed on a voluntary basis and that it is the participant’s responsibility to determine what to do with the advice given by Rise From Love.
  6. The spiritual healing modalities are paid immediately after booking via electronic payment. Refund of amounts paid is not possible. The only exception to this is a refund when the Akashic Records at Soul Realignment turn out to be inaccessible. Participant will be informed of this by e-mail as soon as possible.
  7. Spiritual healing modalities can be purchased without restrictions.

 

Article 5: Courses

  1. The costs for courses are not reimbursed by any health insurance company.
  2. Courses are taken independently and online by the Contractor in a secure environment.
  3. The participant understands that courses are taken on a voluntary basis and that it is the participant’s responsibility to determine what to do with the advice provided by Rise From Love.
  4. Courses have unlimited access after purchase for as long as the website www.risefromlove.com is online.
  5. Rise From Love is entitled to the intellectual property rights with regard to the products that Rise From Love has provided to the Client in accordance with the agreement. This also includes: tests, readers, reports, models, training courses, lectures, workshops, training materials and other software programs.
  6. The Contractor may only use these products for the purpose of the Assignment. In order to use or multiply the products in a different way, they will have to request permission from Rise From Love in advance, since Rise From Love is the owner of the intellectual property rights. Only if Rise From Love has given explicit written permission, the products may be used in another way.
  7. Refund of amounts paid is not possible.

 

Article 7: Events

At the moment no events are offered. General terms and conditions for this follow as soon as applicable.

3- Obligations of the Client

Article 8: Obligations

  1. The Client adheres to the instructions given by Rise From Love and house rules as included in Article 14 of these General Terms and Conditions.
  2. The Client must report a medical contraindication to Rise From Love.
  3. The Client must follow the instructions during the provision of the services.

4- Registration

Article 9: Registration

  1. Registration for all services at Rise From Love can be done online through the booking system.
  2. Services that do not require an appointment are purchased via the web shop and delivered electronically within the term indicated on the website or confirmed by e-mail after delivery.

 

5- Payment terms

Article 10: Rates and conditions

  1. Rise From Love only accepts payments by bank transfer.
  2. Rise From Love does not use a payment term, the costs are paid immediately upon booking / purchase.
  3. Rise From Love can send the invoice electronically.
  4. All amounts mentioned include VAT (unless exempt from VAT).
  5. Rise From Love has the right to adjust prices. All changes will be announced in advance on the website. If the price is increased within three (3) months after the conclusion of the agreement, the agreement can be dissolved.
  6. In the event of late payment, Rise From Love will send a written reminder offering the option to pay the amount due within two (2) weeks.
  7. After expiry of the new payment term, there is a default and Rise From Love has the right to charge statutory interest on the unpaid amount. In addition, all judicial and extrajudicial (collection) costs that Rise From Love has to incur are for the account of the customer.

6- Holidays, Holidays and Cancellation (by Rise From Love)

Article 11: Public holidays and holidays

  1. Rise From Love has the right to close the practice in whole or in part during generally recognized public holidays and school holidays. This will of course be communicated in a timely manner by Rise From Love via e-mail.

Article 12: Cancellation by Rise From Love

  1. Rise From Love has the right to arrange a replacement in case of illness or other unforeseen circumstances.
  2. If an appointment is canceled, this will be communicated by e-mail as soon as possible. The customer is responsible for providing the correct e-mail address.
  3. Services that are canceled due to public holidays, holidays and / or cancellation by Rise From Love can be made up by the Client within two (2) months. This is always done in consultation.

7- Cancellation policy

Article 13: Cancellation conditions Client

  1. A reserved Service can be canceled or rescheduled by e-mail up to twenty-four (24) hours before the start of the appointment.
  2. Refund of amounts paid is not possible.
  3. Cancellations made less than twenty-four (24) hours before the start of the appointment will be charged in full.

8- House rules

Article 14: House rules

  1. Every Client must always adhere to the following Rise From Love house rules:
  2. a) Client is present on time for appointments.
  3. b) If the Client has not received all the information, the Client will inform Rise From Love, so that the required information can be provided again.
  4. c) The services are provided with mutual respect: verbal and / or physical violence will not be tolerated.

 

9- Liability

Article 15: Liability

  1. Participation in the coaching, courses, events or spiritual healing modalities is voluntary and at the Client’s own risk.
  2. Rise From Love is not obliged to pay compensation for indirect damage suffered by the Client, including but not limited to (physical / mental / material) consequential damage, lost profit and damage as a result of business interruption.
  3. Rise From Love does not accept any liability for physical and / or mental injury, loss, theft or damage related to following coaching / courses / spiritual healing modalities, unless there is intent or gross negligence on the part of Rise From Love.
  4. Participation in a service is only possible if the health of the Client is not an obstacle. In case of doubt, the Client must contact his / her general practitioner before the start of a purchase.
  5. The services are not intended to replace regular health care, but rather to supplement it. Consult a doctor or general practitioner if necessary.

10- Other provisions

Article 16: Invalidity, best efforts obligation

  1. If one or more provisions of these General Terms and Conditions are null and void or are nullified, these General Terms and Conditions will remain in force for the rest. The provisions that are not legally valid or cannot be legally applied will be replaced by provisions that are as close as possible to the purport of the provisions to be replaced.
  2. Rise From Love will always execute the Assignment to the best of its knowledge and ability, in accordance with the requirements of good workmanship, but is not bound to any result.

Article 17: Assignment

  1. It is not permitted to transfer the rights and obligations arising from the Assignment to a third party, unless Rise From Love has given written permission for this.

Article 18: Applicable law and disputes

  1. Dutch law applies to all legal relationships.
  2. All disputes that arise that cannot be settled amicably are subject to the exclusive jurisdiction of, and are decided exclusively by, the competent court.

These Terms and Conditions were last amended on April 24, 2021. Rise From Love reserves the right to make changes to this privacy statement at any time.